Frequently Asked Questions General Featured How do I contact the Common Care Team? Read More → Can I use Common Care if I am outside of Hong Kong? Read More → Can I use Common Care if I’m under 18? Read More → Who are counsellors-in-training? Read More → What is Common Care Central? Read More → How can Common Care support my mental health? Read More → What is Online Therapy? Read More → Who are Common Care Providers? Read More → Online Therapy Featured How can I change the email address registered to my account? Read More → If I pause my account, can I come back and get the same Therapist or Coach? Read More → How do I change my scheduled session time? Read More → How do I schedule an online therapy or coaching session? Read More → How do I change my therapist or coach? Read More → How does video and phone Online Therapy work? Read More → Can I choose a therapist or coach myself? Read More → How does Common Care match me to a therapist or coach? Read More → How do I open an account to start online therapy or coaching sessions? Read More → Costs/ Payment / Multi-Session Packages Featured What payment methods does Common Care accept? Read More → What is your session cancellation policy? Read More → How do I discontinue sessions on Common Care? Read More → How do I pause/hold my pre-paid multi-session package? Read More → How do pre-pay multi-session packages work? Read More → How much does an Online Therapy or Coaching session cost? Read More → Technical Questions Featured How do I join a Google Meet online session? Read More → How do I join my Online Therapy/ Coaching session? Read More → Can I attend an Online Session on my phone or tablet? Read More → Joining as a Therapist Featured I’m a Masters student looking for placement, how do I apply? Read More → What are the requirements to join Common Care as a therapist or coach? Read More → Can I join as a Provider and continue my offline practice? Read More → Can I become a Common Care provider? Read More →
